Business FAQ

 Turn off the supply at the meter/emergency control and immediately phone 0800 002 001. This is 24-hour freephone number available 7 days a week.

If you wish to talk to us about your electricity account, you can contact our electricity Customer Service Team on 0345 601 9093 or on webchat . We’re here to help Monday to Friday, 8am to 6pm

If you have a question that is not covered here, please contact us by submitting an online query here or by calling us on 0345 900 5253. We’re here to help Monday to Thursday 8:30am to 6pm and Friday 8:30am to 4:30pm.

A recent review of this pricing means that from 1 April 2026, the standard price of your gas tariff will decrease by 8.10%. This price change means a typical household customer will see gas costs reduce by around £6.65 per month including VAT.

The supply of natural gas comprises the cost of purchasing natural gas on the wholesale market, transporting it through the transmission pipeline, distributing it through the local network, and supplying the gas to our customers.

Each element of the final price to customers is explained in more detail here.

As a price regulated domestic gas supplier, our prices are also regularly, independently reviewed and approved by the Utility Regulator, following a consultation with the Consumer Council and the Department for the Economy.

While we do not know what energy markets will do in the future, we will continue to keep a close eye on all our costs, and we’ll maintain our commitment to passing on any savings as quickly as possible.

We can only change our regulated gas tariffs after an independent review and approval by the Utility Regulator, taking into consideration all supply and operating costs for the regulated gas business.

We cannot comment on other suppliers’ plans in the respective Network Areas. Our focus is on continuing to do everything we can to ensure we consistently deliver value to our customers and provide an outstanding service.

If you’re not happy with these changes in tariff, you have the right to terminate your agreement with SSE Airtricity in line with our Terms and Conditions. Our full Terms and Conditions can be viewed at here.

See the CCNI Price Comparison Table for current comparison on gas rates in your area.

 To make sure your bills are accurate, please ensure the meter reader has access to your meter, and a gas safety inspection has been conducted. 

You can also submit your meter reading to [email protected].

If you would like to submit a meter read, you can email it to [email protected]. 

For information on how to read your meter, click here. 

To ensure your bill is calculated based on actual usage, meter readings will need to be submitted a few days before the account is billed. Any meter readings submitted outside of this period will be recorded on your account to help us estimate your usage. 

SSE Airtricity Gas are required to inspect every meter at least once every two years. If you receive this card, we need access to read your meter, please contact us on 0345 900 5253 or complete our online form to book a meter inspection here.

There are three categories of business types which are influenced by the amount of gas used in annually. This is dictated by the Distribution Network Operator of your area.  

• IC1 – Small Business Customers – Up to 73,200 kWh annually. 

• IC2 – Medium Business Customers – 73,200 – 732,000 kWh annually 

• Major Business – Large Business Customers – Over 732,000 kWh annually 

These are the Distribution Network Operators charges and levies. These are the same for all suppliers who usually treat them as ‘pass-through.’ You can find the most up to date information on these costs through the Distribution Network Operator of your area. 

The Climate Change Levy (CCL) is a tax on energy supplied to businesses in the UK, including gas. This is applied to gas where VAT is charged at 20%. 

CCL rates are set by the UK Government and certain businesses may be eligible for exemption. For the latest rates and further information, visit the GOV.UK website or contact HM Revenue & Customs and request a PP11 form. 

VAT is generally applied to businesses at 20%. However, some businesses and charities may may be eligible for a lower VAT rate. For the latest rates and further information, visit the gov.uk website.  

To claim a lower VAT rate, please request a form by submitting an online query here or by calling us on 0345 900 5253. 

You can make a payment by bank transfer to SSE gas using the following details: 

Bank: Danske Bank 

Account Name: Airtricity Gas Supply (NI) Ltd Collection Account 

Sort Code: 95-01-21 

Account Number: 11289071 

IBAN:  GB90DABA95012111289071 

Please ensure to quote your account number in the reference field. 

You will need to contact the electric department with the payment details, which should include: 

• Any account information 

• Payment date 

• Amount paid 

• Payment method 

The payment will be refunded to you based on your refund preference and once received to your bank account you can then pay the bill on your gas account. 

The purpose of the budget plan is to enable you to spread the cost of your gas equally over the year in 12 equal monthly payments and avoid any expensive spikes during the winter period. Gas usage is heavily linked to changes in weather conditions. A typical gas customer uses two thirds of their annual usage during the colder months. 

When your Direct Debit is reviewed the following will be considered:  

• The amount of gas you have used in the last 12 months.  

• The cost of the gas we forecast you will use for the next 12 months including any balance on your account at the time of review. 

You can request a review at any time by contacting our Customer Service Team and you can improve the accuracy of your Direct Debit review by submitting meter reads regularly. 

Your Direct Debit Budget Plan will be reviewed to reflect your estimated usage and the changes in tariff. Any credit already built up on your account will be included within the Direct Debit calculation. Should you request a refund of your credit balance, your direct debit will be recalculated which will mean your monthly amount will be increased.  

You can request a refund of credit on your account by submitting an online query here or by calling us on 0345 900 5253. When requesting your refund, please provide an up-to-date meter reading to allow your refund to be processed. 

You can request a refund of credit on your account by submitting an online query here or by calling us on 0345 900 5253. When requesting your refund, please provide an up-to-date meter reading to allow your refund to be processed. 

Customers who choose to pay by our monthly Direct Debit Budget Plan, to spread the cost of their usage over the year, will continue to receive a £22.05 discount.  

There are no discounts on Quarterly Credit or Pay As You Go. 

You can use our online calculator to calculate an estimated cost for your usage here. This calculator processes meter reads, converts to kWh then applies the average tariff rates to give future forward cost projections.

 If you wish to change how you pay for your gas, please contact us on 0345 900 5253 or by completing our online form here. 

All information regarding SSE Airtricity Gas payment methods can be found here.  

If a change of meter is required for the chosen payment method, this may incur a network charge of £104.68 including VAT if you live in the Greater Belfast network area or £327.60 including VAT if you live in the Gas to the West network area. 

We may request a security deposit from you in the following circumstances: 

• If you don’t meet the credit criteria 

• If you fail to pay or are late in paying  

You can choose to pay by Direct Debit instead.

 We’ll use the below calculations depending on the information available: 

• Previous annual usage will be divided by twelve and multiplied by 3 to get 3 month’s average usage for your property. To help us calculate this accurately, we may ask you to provide us with gas bills from your previous supplier. 

• Where we don’t have previous annual usage we’ll use the annual quantity of the property to calculate an estimated twelve months usage and divide this by 3 to get an estimated 3 month’s average for your property. 

For IC1 customers, Security deposits will be refunded after twelve months of satisfactory payment history.  

For IC2 and Major Business customers, security deposits will be held for as long as the account remains open. When the account is closed, if there is a balance left unpaid on the account any security deposit held will be used to offset the final balance with any overpayment refunded. Where the final account balance is paid in full, the security deposit will be refunded in full. 

 If you have any concerns about paying your energy bills, please contact us as soon as possible so together we can come to an arrangement that allows you to manage your bills.  

There are multiple ways to pay, if you would like to discuss your options, just contact us and we can find the most appropriate way for you. Full details of all our payment options are available on our website here.  

Customers who choose to pay by our monthly Direct Debit Budget Plan, to spread the cost of their usage over the year, will continue to receive a £22.05 discount. You can call us on  0345 900 5253 or submit an online query here if you would like to discuss.   

You can make a significant difference to your natural gas usage and save money by following useful hints and tips which we provide on our website or over the phone with our Customer Service Team. We also have helpful energy efficiency advice available in our Code of Practice on Efficient Use of Gas. 

 If you would like some free, independent local support, you may find it helpful to talk to Advice NI who provide a range of advice services including Welfare Reform, Money, Tax & Benefits, and Debt. You can call their office on 0800 915 4604 or visit their website adviceni.net.  

You may also wish to seek advice from the Consumer Council’s Support and Advice in Northern Ireland. You can visit their website, consumercouncil.org.uk/energy or call 0800 121 6022.  

If you have moved into a property that is registered with us, but don’t yet have an SSE Airtricity Gas account you can set up a gas account online here or by calling us on 0345 900 5253 on the date of move in. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership. 

You will need the following information to hand: 

• Your new address 

• Supply Meter Point (SMP) or your Meter Serial Number which can be found on the front of your meter 

• Your bank details 

• Opening meter read for your new property  

Please contact us on 0345 900 5253 or by completing our online form here to let us know you have moved out of a property supplied by SSE Airtricity Gas. 

All you need is: 

• The date you moved out of the property 

• Closing meter read for your property 

• A forwarding address 

Switch online now by clicking here. You’ll need to have the following to hand: 

• Supply Meter Point (SMP) or your Meter Serial Number which can be found on the front of your meter 

• A recent meter reading 

• Your address and postcode 

• Your bank details if you decide to pay by Direct Debit 

Switching gas suppliers usually takes up to 40 days. This includes a 14-day cooling off period and a 21 day for network processing. For further information regarding switching please see our Credit Infographic

When you switch, we’ll contact your previous supplier to let them know you are switching to us.  

During your switch we will arrange for your meter to be read. If we can’t obtain one, we’ll request it from the Distribution Network Operator. This will be used to open your SSE Airtricity Gas account, and the same meter reading will be used to close your account with your previous supplier. 

You can make a significant difference your natural gas usage and save money by following the useful hints and tips which are available on our website or over the phone with our Customer Service Team. We also have helpful Energy Efficiency advice available in our Code of Practice on Efficient Use of Gas.  

To request a copy of our Codes of Practice or if you would like any advice or support in relation to reducing your gas usage, please contact us by submitting an online query here or by calling us on 0345 900 5253.  

For more information and independent support on how you can use gas efficiently, contact NI Energy Advice on 0800 111 4455 or visit their website here.

Energy theft is when a gas or electricity meter is tampered with so that it does not accurately record the amount of energy used. This is an illegal act and can be extremely dangerous. 

We can all play a part in keeping our communities safe from gas theft. If you see something suspicious, such as a locked or obstructed meter box or are aware of energy theft you can report it anonymously by contacting: 

• PSNI on 101 

• UK Revenue Protection Association on 028 95 757 206 

• Crimestoppers Anonymously on 0800 023 2777 

For more information on Energy Theft please click here.