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Accessibility Statement

This statement applies to content published on the domain. It does not apply to any other sub-domains.

This website is run by SSE Airtricity Gas NI. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some PDF documents are not accessible

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by using the contact us page and we will investigate the issue.

Technical information about this website’s accessibility

SSE Airtricity Gas NI is committed to making its website accessible.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1(external link opens in a new window / tab) AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of:

  • the accessibility problem(s)
  • where it fails the success criteria, and
  • when we plan to fix it

Documents and PDFs

A number of documents are non-accessible for a number of reasons which may result in a loss of meaning for users of screen readers or present issues for users with moderately low vision. For example, some documents include:

  • Terms and Conditions Documents
  • Notice of Rights Documents
  • Reports
  • Codes of Practice Documents
  • Privacy Notice
  • Energy Sales Checklist
  • Energy Consumer Checklist
  • Direct Debit Mandate

We plan to ensure future content is added to the website in an accessible format in addition to the PDF documents.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently.

This statement was prepared on 2/03/2024

We’re here to help

If you have any problems using this website, tell us using the Contact us page and we will investigate the issue and/or provide you with the information you need in an alternative format.