Business Publications
Terms and Conditions
General Terms and Conditions for the supply of gas by SSE Airtricity Gas Supply (NI) Limited to premises consuming up to 732,000 kilowatt hours in Northern Ireland.
General Terms and Conditions (view PDF) applicable from 1st April 2020
Reports
Standard_of_Performance_-_2025 (view PDF)
Report_of_Performance_-_2025 (view PDF)
Vulnerable Customer Report (view PDF)
Annual Report on compliance with Code of Practice (CoP) for Consumers in Vulnerable Circumstances (view PDF)
Small Business Security Deposit Policy
Small Business Security Deposit Policy
Energy Consumer Checklist
The Energy Consumer Checklist is a collection of questions and subsequent answers that aim to provide practical information to consumers concerning their rights in relation to the Energy Sector.
View Energy Consumer Checklist PDF
Energy Sales Checklist
The Utility Regulator requires all suppliers to give potential customers a copy of the Energy Sales Checklist following sign up.
View Energy Sales Checklist PDF
Alternative Formats
A copy of all the above publications can be provided free or charge upon request. Copies are also available free of charge in alternative formats including Braille, Large Print or Audio Format. Please contact us if you require a copy.
Respectful Communication Policy
SSE Airtricity, we aim to provide excellent service to everyone who contacts us. We treat our customers fairly and we’ll do all we can to resolve any queries or complaints as quickly as possible. In return, our staff deserve a safe working environment where they’re treated with courtesy and respect. Please review our Respectful Communication Policy Document Here.