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Our standard rates for natural gas customers are decreasing from 1 April 2024. For more information, please click here.

Notice of Rights

Notice of Rights

Our Notice of Rights explain the individual standards of service you can expect from us and outlines the compensation you could receive if we fail to meet these standards.

 

SSE Airtricity Notice of Rights

Each Network Operator publish a Notice of Rights which explain the individual standards of service you can expect from them and outlines the compensation you could receive if they fail to meet these standards.

View SSE Airtricity Notice of Rights PDF 

 

Phoenix Energy Notice of Rights

The Greater Belfast, Larne and East Down distribution licensed area is operated by Phoenix Energy.

View Phoenix Energy Notice of Rights PDF

 

Firmus Energy Notice of Rights

The Ten Towns distribution licensed area is operated by Firmus Energy (Distribution) Limited (FEDL).

View Firmus Energy Notice of Rights PDF

 

Evolve Notice of Rights

The West distribution licensed area is operated by Evolve.

View Evolve Notice of Rights PDF